ROOT CAUSE ANALYSIS

what is root cause analysis?

Root cause analysis is a structured problem-solving process used to investigate an identified incident, problem, concern, or non-conformity.

Its purpose is to help investigators move beyond surface-level solutions and identify the fundamental or underlying causes of the issue, ensuring preventive measures are implemented to avoid recurrence.

Unlike incident management and immediate corrective actions (correction), which focus on quick fixes, RCA digs deeper to address the core issues, making it a vital component of long-term problem resolution and continuous improvement.

The benefits of a comprehensive root cause analysis include:

• Identification of permanent solutions
• Prevention of recurring failures
• Introduction of a logical problem-solving process applicable to issues and non-conformities of all sizes
• Improved efficiency and productivity
• Enhanced decision-making based on data-driven insights
• Strengthened compliance and risk management strategies.

The topics covered in this online course are:

• What is Root Cause Analysis?
• Why Root Cause Analysis?
• The Method
• Methods of Root Cause Analysis
• Proposed Action Plan

• Common Mistakes
• Audit Report
• After the Audit
• What is the CATWOE Analysis?

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